Terms & Conditions


Return And Exchange


We'll ship out your order within 1 day since the time we need to confirm your payment,use International Express Service for all deliveries, it takes about 5-12 days. Additional delays may occur during the months of Oct.- Feb. due to the high demand and heavy load on postal services and Customs.


Cancel Order Policy


If you want to cancel your order, please contact our customer service before it deliveried. So sorry that we can't cancel order if it was shipped out. Thank you for your understanding. If you insist on cancelling your order, please observe our return policy. Non-refundable credit card processing fee is deducted from the credit amount.


Return Policy


If you want to return your item, please contact our customer service after you received them. Please provide your name and order ID.All return items must keep their original condition. If the goods have quality problems , please upload photos of the evidence, we verified unconditional return policy . If it is due to objective reasons, such as color , size , style, etc. We can not accept to be back, but you can contact us for a partial refund.

We regularly dispatch to the following countries:

United States, Canada, United Kingdom, France, Norway, Germany, Israel, Saudi Arabia, Russia, Ukraine, Australia, Brazil, China, Hong Kong, South Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Finland, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Sweden, Turkey, Mexico

If you require dispatch to a country not in this list, please contact us by e-mail. Please note there may be some restrictions on delivering certain items to specific countries. Deliveries in some countries may be subject to customs delays. Please contact us if you have not received your order within 15 working days.

Copyright © 2016 www.newbalanceuk.co.uk All Rights Reserved.
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